Delivery & Returns

Delivery Details

Unless stated, all prices quoted include the cost of delivery to mainland UK.

VAT, where applicable, is included in the price.

Delivery to the Highlands & Islands is an additional £5.10 + VAT

Delivery to Ireland, Jersey and Guernsey is not available at this time.

Items are sometimes sent separately due to the volumetric or weight constraints by the courier. As such, the parcels may not arrive at the same time.

Orders of 48 bags of cat litter will be delivered on a pallet by lorry. Additional delivery charges range from £25 to £134 depending on the postcode of the delivery location. The carrier will contact you to arrange a date and time window for delivery. A signature is required on delivery. We request that the carrier delivers in a 7.5 tonne vehicle with a tail lift and a hand operated pallet trolley. The delivery driver will not unload the bags from the pallet.

Please allow 1 week for delivery.

If you would like to purchase from outside the UK please get in touch and we will try to provide a price for delivery.

Whilst we hope that everyone is always happy with our products and service, if you do have any concerns with your delivery please don’t hesitate to let us know. Please contact the office on 01302 700220 or

When reporting any product issue please supply the batch number from the packaging and if possible supporting evidence such as photos which will further help us to investigate the matter.